Our Aim is World Class Service
The Authority owns and operates the island's two international airports, the Norman Manley International Airport and the Sangster International Airport - and has management and operational responsibility for the four domestic aerodromes: Tinson Pen, Negril, Boscobel and Ken Jones. The Authority's primary mandate is to:
As an island state, Jamaica is heavily reliant on air services and with tourism being a dominant factor in national development, the airports are important contributors to the national economy. For the 2000/2001 financial year a total of 4.5 million passengers were processed through AAJ's facilities. In addition, total aircraft movements increased by 2% in the same period. In 2001 to further enhance Jamaica's tourism product new General Aviation facilities will become operational at both international airports to facilitate private aircraft owners. Sangster International Airport This urgent need for new capital development has spurred the government's decision to privatise the airport, and plans to do this are well advanced. The airport will be privatised through the grant of a concession to a private airport operator to manage the airport under a 30-year agreement. Under this agreement the AAJ will assign all rights and responsibilities in respect of the management, operation, maintenance and development of the airport, both airside and landside, to the concessionaire. The process is expected to be completed by year-end 2001. In the interim work has commenced on Phase I of the airport's development plan aimed at satisfying demand to 2005. Work is well underway on a new refuelling system, jet bridges, additional departure gates and aircraft parking positions while expansion works on the immigration and customs hall have been completed. Developments to be undertaken by the private airport operator include the construction of substantial additional airside and landside terminal facilities Norman Manley International Airport The Domestic Aerodromes Focus on Customer Service A first tangible step in advancing this objective was the launch, in 1999, of a Citizens Charter with the motto 'Our Aim is World Class Service'. Under this Charter the Authority has committed itself to specific customer service standards and targets, which have been published. Performance is being assessed through ongoing passenger surveys, which are providing valuable information to guide the continuous upgrade of service levels. The programme is also being extended to include other stakeholders in the airports. The AAJ also aims to improve customer service, efficiency and productivity through increasing use of information technology. This will include the upgrade of the airports' flight information display systems, and the introduction of knowledge management, facilities management and airport security systems. In addition information on services is provided on our websites, which will ultimately provide online flight information: www.aaj.com.jm Contact Us: Corporate Office 53 Knutsford Boulevard Norman Manley International Airport Palisadoes Sangster International Airport Montego Bay |
The
Airports Authority of Jamaica (AAJ) is a statutory body established under the
Airports Authority Act of 1974. It falls under the portfolio of the Ministry
of Transport & Works.
The Norman Manley International Airport located in the capital city Kingston,
is the main point of travel for business and local travellers, although this
airport caters to an increasing number of tourists as well. Significant developmental
works have been undertaken at this facility over the last four years, the most
important of which was a comprehensive airside development project covering
construction of a new apron, replacement of the refuelling system, rehabilitation
of the runway and taxiways and improvement to the navigation and communications
system. These works form part of an airport reform and improvement project,
which will be completed in 2001 at a total cost of approximately US$59 million.
The Authority embraces the philosophy that increasingly higher levels of service
must be provided at our airports, not only by airport staff but also by concessionaires,
airlines, government entities and others doing business at the airports.
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