www.air-radio.com

Overview

In an uncertain world, where organisations need to respond quickly and efficiently to change, AirRadio provides the vital link in the communication chain between airlines, their service partners and airport companies to ensure punctual and effective customer service 24/7.

With over thirty years experience providing services and support to the global aviation industry, we understand how to make communications work better and work smarter.

Our Solutions

Ground Operations – Keeping it all together

Effective ground communications are of prime importance to airlines as they need aircraft turned round quickly, efficiently and safely in order to maximise the return on these expensive assets.

As airlines increasingly outsource their non-core activities, they have an even greater need for clear and reliable mobile communications to co-ordinate the different agencies employed to supply services such as: baggage handling, security, catering, refuelling, check-in and other specialist services.

Community Radio Service:

Clear, instant communication is essential at a busy airport where delays waste time, cost money and damage an airline’s reputation with its customers. AirRadio’s trunk radio systems are used to streamline operations by providing:

• Instant communication with ‘press to talk’ functionality
• One-to-one or group communications
• Dynamically allocated capacity that manages capacity to eliminate network congestion
• Customised communications with handset functionality and accessories tailored to individual needs
• Telephone interconnect that extends the radio system to desk-based staff
• Inclusive tariffs that provide visible, inclusive costs

Ground to Air Radio:

Rapid, reliable communication between ground services and flight crew is essential to ensuring a brisk turnaround between incoming and outgoing flights. Aircraft only earn money when in the air and today’s operators rely on ever-tighter turnaround schedules to remain competitive. AirRadio’s Ground to Air solutions create:

• Flexible, scalable configuration to meet changing requirements
• Real-time instant communications with aircraft
• Single or multiple location solutions available
• Availability guaranteed through back up systems
• 24/7 support and maintenance

Mobile Data – on the move need not mean out of touch

In an airport environment the ability to access, update and transfer data whilst on the move is vital for efficient use of resources, both people and equipment. The application of mobile data communications linking all aspects of the airport’s operations enables airlines, airports and ground operations to introduce new ways of working that improve or enhance their customer service.

AirRadio’s Eclipse:

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Eclipse provides a cost-effective solution for optimising the coordination of ground operations through real-time control. Operating over an existing Trunk Radio network, this PC-based dispatcher software system provides:

• An audit trail for easy and accurate tracking
• Versatility to match individual operational requirements
• Management information to improve planning and strategy
• Cuts unnecessary administration

Cellular Systems – on campus, on budget

Cellular services play an increasingly important part in air transport communications, but often business units or departments make purchases separately, missing out on cost savings and making contracts difficult to manage. At AirRadio we focus on:

• A personalised, tailored solution
• Significant cost savings based on analysis of your monthly bill
• Providing billing and reporting that most suits your requirements
• A contact centre to resolve user difficulties

Service, Support and Project Management

The installation and commissioning of a communications solution is never straightforward; every project is different. Before AirRadio begin we advise on the suitable technology available and agree a strategy for migration from your existing systems. Our independent advice makes sure that the overall system will be both appropriate and viable.

Maintained by unparalleled levels of service and support, as agreed with you at the onset of a project, AirRadio solutions really will deliver Service beyond the call.

AirRadio Ltd
Duval House
High Street
Harmondsworth
West Drayton, UB7 0BT
United Kingdom

Phone: +44 (0)845 330 0782
Fax: +44 (0)20 8283 0859
Website: www.air-radio.com

 

Click here to obtain a copy of AIRPORT 2010