BT is one of the world’s leading information and communications providers. With global network coverage in more than 120 countries, one of the most extensive IP networks in Europe, and a broadband network that delivers voice, data and applications together, it has the foundation on which to deliver leading-edge information and communication technology (ICT) solutions.

BT is a valued partner with many long-standing customers. BT’s established customer base includes 80% of the FTSE 100 and 20 of the top 50 Fortune 500 companies. Some of the biggest collaborations are with customers who have chosen BT as their ICT outsourcer. In BT’s experience enterprises are increasingly looking to outsource specific functions or entire business processes to achieve boardroom aims such as resource efficiency, business change and value creation and they trust BT to deliver on these objectives.

With 25 years of experience in delivering consultancy and many successful outsourced contracts with its customers, BT has the knowledge and skills to meet the needs of companies worldwide. Its current customers include Unilever, HBOS, Liverpool City Council, BAA and PinkRoccade.

One key outsourcing offering is BT Transform. This new business platform builds on BT’s existing IP network and enables businesses to access a broad portfolio of voice, data, video and applications via a single broadband network. In a recent rollout of BT’s managed desktop service, delivered via BT Transform, it provided a 55% reduction in network downtime-related costs through the reliability of the infrastructure. It was estimated that a 100% return on investment could be delivered in three years. These types of figures demonstrate the bottom-line benefits and competitive advantage businesses can derive from outsourcing.

BT is a practitioner of outsourcing. It has taken a strategic decision to outsource significant elements of its non-core business, spending over £500 million a year on outsourcing contracts involving some 7000 people. This makes BT one of the largest outsourcers in the UK and ensures it has a wealth of experience when it comes to understanding:

• What should be outsourced
• How to do it and what it means to implement and manage these agreements
• What to look for in a partner
• How to construct a contract that maintains the flexibility to react to changing business needs.

With continuing revenue and profit growth, BT has the financial stability needed in an outsourcing service provider, coupled with a wealth of skills and expertise. It has 8000+ ICT professionals across 60 countries, 2,000 focused on SI/Consulting (Syntegra) and 2,000 focused on ICT outsourcing to a global customer base. It has in-depth experience of managing third parties to deliver customers SLAs’, dedicated worldwide 24/7 service centres, and a host of global outsourcing partners for projects of scale, depth and breadth.

BT is expert in all aspects of network management, integration, bandwidth and security. In all types of IT infrastructure, mobility, Intranets, storage, call centres and applications. Whatever your business objective, BT have a unique understanding of how technology can be used to achieve it. BT can give you practical advice and then deliver technologies that support your business strategy. We offer the full breadth and depth of outsourcing services from Infrastructure and Desktop management through to full BPO.

In all of its outsourced contracts BT develops a customised offer that is unique to each customer and their specific objectives. BT’s utilises a variety of business relationships including JVs, PPP and shared investment models.

To find out how partnering with BT can help your organisation achieve its goals, contact your BT Account Manager, call us free on 0800 400 478 or visit our website at www.bt.com/business/outsourcing