Business Intelligence serves communities that apply information technology to improve business performance.

For over a decade, Business Intelligence (BI) has been providing an increasingly diverse range of organisations world-wide with ground-breaking management information and advice through its impressive portfolio of conferences, training courses, exhibitions, publications, research and web communities. BI is an independent, research-based organisation with a reputation for tracking and reporting on emerging trends and business practices.

BI's products provide senior decision-makers across the globe with the information they need to make the most of technology changes and maximise the resulting commercial impact of these advances. The portfolio is leading-edge and includes topics such as CRM, Data Warehousing, Supply Chain, Business Intelligence, Human Resources, Balanced Scorecard, Performance Measurement and Knowledge Management.

For up-to-date details of our products, please see:

Conferences:	www.business-intelligence.co.uk/conferences
Training:	www.business-intelligence.co.uk/training
Exhibitions:	www.business-intelligence.co.uk/exhibitions
Publishing:	www.business-intelligence.co.uk/reports
Research:	www.business-intelligence.co.uk/research
Web Community:	www.eccs.uk.com (BI's CRM Web Community)

For further information about Business Intelligence, please contact Jane Mills by e-mail to jane.mills@business-intelligence.co.uk telephone +44 (0) 20 8879 3355 or visit the BI website www.business-intelligence.co.uk

CUSTOMER RELATIONSHIP MANAGEMENT 2001

A recent Business Intelligence report has revealed a large gap between senior managers' view of their organisations' customer management performance and the reality. Although 69% of senior managers responsible for CRM believe that their companies manage customers well, key customer processes and practices are either completely missing or if they are in existence, poorly managed.

Customer Relationship Management 2001 will address the issues of customer processes and practices. The conference and free exhibition organised by Business Intelligence will take place from 22nd to 24th May at Olympia.

The CRM 2001 conference programme will be split into three dedicated streams allowing delegates to tailor their timetables to their specific business needs. Key management practices, processes and technologies behind the theory will be explored and tracks will include Customer Life Cycle Management, Analytical CRM and eCRM. The Customer Life Cycle Management stream will show delegates how to distinguish the line between sales, marketing and service allowing the customer to be put first through seamless co-ordination. The Analytical CRM track will explain how to use customer data to its best advantage and eventually increase profits. Lastly, the eCRM track will take delegates through all the aspects of eCRM from integration to collaboration.

For further information and to pre-register for CRM 2001 please contact Jane Mills by e-mail jane.mills@business-intelligence.co.uk telephone +44 (0) 20 8879 3355 or visit the event website at www.crm.bi-uk.com

BUSINESS INTELLIGENCE SOLUTIONS 2001

Business intelligence is at the core of today's most fundamental business strategy. The business intelligence market has undergone a dramatic evolution over the past decade. Generic ad hoc tools have developed into tools designed to perform specific analytical functions within an enterprise.

Business Intelligence Solutions 2001 organised by Business Intelligence recognises this evolution and aims to educate organisations to not only continue developing internal business intelligence technology, but also embrace the new strategic challenge of enabling the intelligent customer. The conference and free exhibition will take place at London's Olympia on 27th and 28th June 2001.

BIS 2001's conference programme has a strong business focus, with many sessions devoted to competitive and organisational issues. This is reflected in the profile of the speaker platform, which includes senior business executives from blue chip UK and European organisations, as well as senior IT managers and management support professionals. The conference programme includes tracks on Knowledge Management and Information Portals, Customer and Market Management Analytics, Strategic Enterprise Performance Management and Collaborative Commerce for the Supply Chain.

For further information and to pre-register for BIS 2001please telephone please contact Jane Mills by e-mail jane.mills@business-intelligence.co.uk telephone +44 (0) 20 8879 3355 or visit the event website www.biuk.com