www.chauntry.com |
About Chauntry
Chauntry supplies the most powerful reservation systems for airport parking and parking-related products. Airport and car park operators around the world use Chauntry systems to make money, reduce costs and build customer loyalty.
Chauntry was founded in 1991, and has grown profitably ever since. The company was created by Theresa Hughes and Ray Vaughan, who executed a management buy-out of the travel reservations business of GPT-Plessey. Ray and Theresa who are, respectively, Technical Director and Managing Director, have run and grown the business ever since.
Chauntry’s success was founded on reservation systems for travel and tour operators. The company developed highly successful products for travel management, and won and retained the business of leading tour and travel operators, both in the UK and internationally.
Chauntry became involved in the parking industry through one of its earliest customers – The Apple Booking Company, now known to us all as Holidayextras. Wishing to capitalise on the growth in demand for car park reservations, Holidayextras asked Chauntry for to provide a product to manage sales and operations for airport parking. Chauntry responded with its flagship Parkspace product, and Parkspace has been powering the airport parking industry ever since.
Parkspace is the foundation of Chauntry’s parking business. Unlike bespoke reservation systems or re-tasked shopping baskets, Parkspace is designed for parking, and supports the whole parking transaction. Parkspace systems can take the booking online or on the phone, insert the booking into the car park, interact with barrier equipment and ANPR cameras, recognise customers and check them in, allocate cars to spaces or rows, record car movements, manage SMS customer alerting, monitor flight arrivals to warn car park staff customers are returning, control chauffeur logistics, recognise returning customers by bar coded tickets, calculate overstay payments, handle checkout processing and interact with e-marketing systems, ERP systems, Yield Management systems travel agents and parking consolidators. It’s all a matter of focus. Focus drives functionality, and Chauntry’s focus is parking.
Chauntry systems now process millions of bookings each year. They are used by the world’s leading airport and parking operators, including the BAA, NCP and Holidayextras. As the parking industry has evolved and developed so have Chauntry’s products. Parkspace is now a web-delivered product. It is network-centric and designed to support integration with all an Airport’s critical systems – from barrier equipment to ERP platforms; from security to Yield Management.
As well as growing to meet the demands of its customers businesses, Chauntry has continued to innovate:
- Chauntry has brought online customer service to the parking industry – giving customers the ability to create, amend, extend or cancel bookings online, 24 hours a day, seven days a week. Customer service is expensive, but Chauntry gives customers the power to do their own customer service – it’s more convenient for them, and it’s more cost-effective for parking operators.
- Using its experience from the holiday booking industry, Chauntry has introduced revolutionary product pricing to the parking industry. Breaking the link between a space and a tariff, Chauntry customers can define any number of price rules for their parking spaces and let their customers pick the offer that best suits them – from reduced price non-cancel non-amend products for the prudent traveller, to fully-flexible offerings for the time-poor business person.
- Chauntry continues to bring internet technologies to all aspects of the parking industry. Managing car parks is now an entirely browser-delivered activity through Chauntry’s Parkman management application.
- This network-centric approach also extends into the heart of car park operation with Handipark - Chauntry’s handheld operational management system for block and valet car parks. Using Handipark, check-in staff can take customer service out of the office and into the car park – meaning that customers can be out of their cars and out of the car park more quickly and efficiently than ever before.
- The power of integrated systems is clear to everyone, so Chauntry takes every opportunity to interface its systems with other car park management tools. Parkspace now supports direct integration with ANPR systems, supporting customer recognition before customers have even reached the barrier.
Where next for Chauntry?
Chauntry is the only reservation systems supplier to focus so completely on the needs of the parking industry. The company has committed its development resources to parking products, and will continue to develop the market-leading solutions that the industry needs.
Chauntry’s future is very much one of international expansion. Having reached a position of total market dominance in the UK (Chauntry systems provide online reservations to virtually all UK airports), the company is now expanding its customer base in mainland Europe and North America. In line with its goal of international expansion, Chauntry’s applications are fully multi-lingual, and can support payment processing in local currency anywhere in Europe or North America.
Chauntry’s goal is to become the internationally-recognised standard application for car park reservations – a goal it is well on the way to achieving.
Chauntry Ltd
New Century House
Cordwallis Street
Maidenhead, Berkshire, SL6 7BE
United Kingdom
Voice: +44 (0) 1628 778900
Fax: +44 (0) 1628 780394
www.chauntry.com
mail:
webmanager@sovereign-publications.com
Last modified May 05, 2008
Ten Alps Communications Ltd t/a Sovereign Publications
Copyright © 2008 Sovereign Publications