Compass Connections

Compass Connections is one of the UK's longest established independent specialists in Indian outsourcing.

With our 10,000 sq. ft, facility in Mumbai India, Compass undertakes many different back office operations for clients in a wide range of industries and has successfully moved many thousands of man hours of work to India

We offer clients our years of practical experience and create for each client their own Indian Team Extension™ providing them with the control, flexibility and answerability necessary to run an outsourced operation successfully.

Compass provides the framework which enables its clients to gain the benefits of Indian outsourcing immediately and without the large capital cost, setup time and risk of creating their own facility. In return for a simple 'per head' charge which is dependent on the skill level and practical experience requested by our clients, we provide air conditioned, western standard offices, desks and PC's and handle all IT and HR issues.

Currently we employ over150 staff on behalf of clients who range from accountancy companies to payroll specialists and from a specialist software retailer to a brewery franchiser. On behalf of these clients our staff produce management and year end accounts, process payrolls, administer databases and provide a technical helpdesk.

At Compass, each client is treated individually, given its own discrete team and assisted in learning 'distant management'. Our staff are available by phone, e-mail video conference and fax and we encourage clients both to visit our premises and to invite staff to the UK for familiarisation and training.

Indian Outsourcing

Obviously, there are financial savings to be made by utilizing the income differential between UK/US and Indian salary levels. However, many clients find that the quality and enthusiasm of our staff often produce new efficiencies within the outsourced processes themselves. Add to this the staffing flexibility that can be accommodated, taking on additional staff as and when required at a known net cost and you can begin to see why each of our clients has increased the amount of work they have outsourced to us over the years, in some cases by almost 500%.

What can be outsourced

Most procedures which have been or could be documented can be outsourced. We spend time with our clients looking at their processes and helping select which processes or elements of processes would be suitable for outsourcing. We then bring over staff for training at the clients premises. This achieves two objectives, it ensures that staff thoroughly understand the process they are to take on and how that process fits within the clients business and, as importantly, it ensures our staff can begin to build the personal relationships necessary to ease the whole process.

Our staff

India produces a huge number of highly qualified English speaking graduates. Every year over 2 million new graduates qualify. Compass offers its staff the chance to work for UK and US companies within a western working environment, a highly prized opportunity for Indian graduates. We are therefore able to recruit the very best staff qualified in whichever disciplines our clients require. All staff can work in shifts to accommodate the time difference between UK and India enabling our staff to work alongside UK/US companies or to creatively use the time differential to enable processes to be carried out overnight.

Web address www.compassconnections.com

5th Floor
3 Hanover Square
London
W1S 1HD

e-mail bob.cole@compassconnections.com