DAHACO is the "one stop" airport ground handling service provider for all airlines operating scheduled and non-scheduled flights into both Dar and Kilimanjaro international airports.

DAHACO has a sole concession granted by Tanzania Airports Authority (TAA) to conduct business in Dar es Salaam, while at Kilimanjaro, the concession has been granted by Kilimanjaro Development Company (KADCO). Both concessions come up for review in 2007.

A total of 22 scheduled airlines are handled by DAHACO at the two airports constituting 8,000 flights, carrying 300,000 passengers and 13,000 tons of cargo annually.

DAHACO is a significant contributor to national revenues through payment of taxes, duties and VAT. Since its inception, DAHACO has managed to post an acceptable profit through which its shareholders have always received a hefty dividend. The company provides employment to about 460 citizens of the republic.

Mission:

History:

At its inception in 1985, the government of Tanzania owned 65% of the shares through Air Tanzania Corporation while 355 was foreign investment. At present majority shares are owned by Swissport International having 51% stake in the company, while 49% is owned by the public after an IPO in May 2003 and subsequent listing in the Dar es Salaam stock Exchange on 3rd June, 2003.

Swissport International (SPI) is one of the biggest airport ground handling companies in the world, operating at more than 159 airports in more than 29 countries in the world. SPI has been awarded for three years consecutively - 2001 - 2003 - "Global Ground Handling Company of the Year", by the Institute of Transport Management (ITM).

Being part of the Swissport family has put DAHACO in the world airport ground handling map. This has resulted in the company striving to ensure provision of consistent quality service at both DAR and KIA through the ISO9002 Certified Quality Management System. The Company obtained ISO9002 certification in September 2001.All work processes and procedures are clearly documented to ensure that customer needs are fully addressed.

The goal is to continue working towards improvement of the services as the needs of the customers change, as well as making sure we maintain the quality certificate which comes up for renewal early next year.

Operations:

As the total solution airport ground handling service provider, DAHACO operations cover the entire range of ground handling services from passenger, ramp to cargo handling activities.

Clearing & Forwarding Services:

Clearing and forwarding services for both air and sea freight is also a major service provided by DAHACO. As the sole custodian of the warehouses at DIA and KIA, DAHACO enjoys an excellent relationship with TRA that cannot be boasted by any other clearing agent. This results in being partners at giving efficient services to our contracted clients, most of who enjoy free storage for their goods, so long as correct documentation is received with the shipment. DAHACO and TRA have linked their IT systems in order to speed the clearance procedures for air freight shipments. For those who require, a dedicated staff can be deployed to the customer for each shipment that is being handled.

To facilitate sea freight clearance, as well as follow up of documents at Cotecna and ICS, DAHACO has a city liaison office situated at Haidery Plaza.

The DAHACO website’s major feature is the ability of contracted clearing & forwarding customers being able to monitor clearance progress of their shipments on line.

Human resources:

DAHACO has a workforce totalling 468, 70 of which are stationed at Kilimanjaro International airport.

Employee development is a major strategy in the company’s business plans, as well as being part of the quality management system. Being the main factor behind the success of the company, staff are regularly trained in all operational disciplines in line with identified customer requirements. Various quality management system campaigns are conducted in order to ensure its sustainability.

 

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