Outsourcing selected business processes can have a real impact on your bottom line. Costs associated with various business processes continue to rise and many companies do not have the investment budget to improve these processes from within. Outsourcing these processes can be an effective way of increasing overall margins and delivering immediate benefits to your organization through:

• Increasing corporate ability to focus on building strong business strategies
• Better cash flow & guaranteed cost reduction
• Improving business flexibility and responsiveness
• Enhancing customer service levels
• Enabling organizational change and delivering successful process transformation
• Encouraging business growth & building market share

EDS has played a leading role in defining the BPO marketplace. Today our Business Process Services portfolio comprises 35,000 staff delivering a wide range of Business Process Services (BPS) to our customers around the world. BPS now represents around 20% - $2.8bn - of our annual business.

EDS has an enviable reputation for customer service excellence and it is this culture that drives our approach to our clients. Whether your requirement is to outsource a specific process, or to benefit from end-to-end BPS service, EDS can help. Through a combination of our proven Process Management expertise, our skills in complex Project Management and Transformation, our trusted Customer Contact center operations – and, of course, our global industrial strength IT infrastructure, we will ensure your bottom line improves and deliver improved Service Levels to you and your customers.

Together with our Management Consultancy – A.T.Kearney - we will bring to bear our thorough understanding of your market, and work with you to define an optimum partitioning of processes, leaving you to focus on business strategy and direction. We will work with you to define the most appropriate delivery mechanism - whether this be a local solution, leveraging of our existing in-country operations or our Best ShoreSM facilities. And we will guarantee to deliver the benefits to your business.

EDS IN ACTION

Our current BPS portfolio includes a wide variety of services including managed Customer Contact services (customer relationship management), a range of different Financial Services (financial process management), and administrative and enterprise Shared Services incorporating human resources, finance and accounting and procurement services; as well as specific business process services designed for customer’s special needs.

Our customer profile is testament to our ability to make a difference to our client’s businesses:

• We are the third largest 3^rd party bank credit card processor and the second largest cheque processor. Within the UK alone we process 24% of the total cheque volume
• We manage 350 million customer relationships and more than 2.4 billion interactions with our clients’ customers each year
• We deliver Human Resources services to more than 24 million employees for more than 100 clients
• We manage 1.6 million accounts payable transactions per year
• We provide 18,000 contact center professionals delivering services on behalf of 500 clients from 280 locations in 33 countries and 41 languages
• We manage annual procurement spend in excess of 10 billion Euros

EDS, is the leading global services company. We provide strategy, implementation, business transformation and operational solutions for clients - managing the business and technology complexities of the digital economy. EDS reported revenues of $21.5 billion in 2002. The company’s stock is traded on the New York Stock Exchange (NYSE: EDS) and the London Stock Exchange. Learn more at www.eds.com.

EDS Business Process Services can make a real difference to your business.

Why not talk over the possibilities with us . . .

Contact:
EDS Business Process Services
4, Roundwood Avenue
Stockley Park
Uxbridge
Middlessex
UB11 1BQ

Tel: Sarah Turner - 01256 741282
E-mail: sarah.turner@eds.com