1,200 analysts
Advising 35,000 decision-makers
In 11,000 companies

Gartner is the world's foremost business and technology analyst group. With over 10 times more analysts in the field than any other competitive organisation, the Gartner name is synonymous with leadership, strategic vision and ruthless impartiality.

Our clients rely on us to provide the information they require to support the critical decisions they need to make on a daily basis.

Our 2002 programme:

To view our full list of conferences in Europe, please visit www.gartner.com/events

From customer base to asset base

Understand precisely how to plan, measure and implement the customer acquisition and retention strategies necessary to transform your customer base into a key asset and build a strong competitive position. Gartner unveils a comprehensive 8-point methodology for building durable and profitable customer relationships and explains why delaying action today could prove disastrous in the future.
Next event: Customer Relationship Management, 22-23 May, Paris
www.gartner.com/eu/crm

The new face of infrastructure

Re-think your preconceptions of the organisational infrastructure. Faced with the convergence of physical, Internet-enabled business models, Gartner argues that now is the time to reject the received wisdom that infrastructure should be viewed purely as a set of balance-sheet costs. Find out why a new paradigm is emerging and start planning an integrated approach to infrastructure design, deployment and management.
Next event: Application Integration, 10-11 June, Rome
www.gartner.com/eu/ai

Game on! The future of Mobile Business

From ring tones to personalised devices, having fun is big business. Discover how the lessons learned from the fashion-conscious, personalised mobile consumer market will drive the future growth of wireless mobile data communications. Gartner explains how this mobile market segment will continue to grow and reveals how to leverage the trend for increased revenues across a predicted market of 500 million people.
Next event: Mobile Business Solutions, 17-18 June, Copenhagen
www.gartner.com/eu/mobile

Strategic sourcing - a blueprint for success

Identify why so many strategic sourcing relationships have failed to measure up to expectations. Enterprises are becoming ever more dependent on external service providers. Drawing on a wealth of field experience, Gartner analyses the primary reasons for failure and explains why selecting the right service provider is becoming increasingly important and increasing complex.
Next event: Strategic Sourcing, 24-25 June, London
www.gartner.com/eu/ss

Transforming the supply chain

Slice through the hype currently surrounding supply chain management as Gartner reveals a new strategy for transforming the value chains between you and your business partners. Learn how to set the right priorities and focus you efforts on building automated supply chains geared to your customer's needs for responsiveness, reliability and relationships.
Next event: Supply Chain Management, 12-13 September, London
www.gartner.com/eu/scm

Symposium

Symposium/ITxpo is the only event where the insight and strategy you gain from attending, has been distilled from over 1,400 technology and business analysts advising 35,000 decision makers in 11,000 companies worldwide. These events are a unique opportunity to benefit from Gartner research and over 14 years have proved the most respected and authoritative strategic forums you can attend.

Gartner Symposium/ITxpo 2002 brings together Gartner's expertise and analysis with executives and strategists from many of the most successful and innovative organisations and provides an unparalleled opportunity to network with fellow professionals.
Next event: 8-10 April, Florence, 4-7 November, Cannes
www.gartner.com/symposium