Luseo Energia is the Spanish electricity supply company of Centrica plc, the British corporation with more than 22 million customers worldwide.

Centrica is the leading energy supplier and other essentials services in the UK, through British Gas trademark. It also offers communication services through One•Tel.

In North America the company is the leading energy supplier in the liberalized market segments, through the brands Direct Energy in Canada and Energy America in USA. Centrica is also present in Belgium through the Joint Venture with Luminus, the second largest electricity company in the country.

With a significant experience in other liberalized markets, Luseo Energia (Centrica), has positioned itself as an excellent alternative for electricity supply in Spain. The company has decided to focus on the English speaking residents, aiming to offer our customers the same kind of service they are used to receiving in the UK. All correspondence, contracts and bills will be in English. A contact centre, also in English, will be available every day 24 hours a day, for any queries, suggestions or questions our customers may have.

Centrica’s strategy is focused on creating value for shareholders through deepening the relationships with our customers. Deepening relationships means finding out why customers make the choices they do and then using this knowledge effectively. Customers are at the heart of our strategy, so we strive on understanding their needs and offering them innovative, bundled product propositions and services through our distinctive brands.

Our values are the core of our corporate philosophy. All our actions are based on these fundamental values and beliefs, which link our vision to our business principles.

Passion for customers
This value is central to the way we work. We have an ethos of delivering outstanding customer service. We must be able to anticipate our customers’ needs and correct errors promptly. We must give value for money, and deliver efficient and effective products and services.

Pride
Pride comes from the satisfaction of our customers and from delivering good-quality products and services. We're proud of our staff and their achievements, and we recognise and reward success.

Trust
Trust is at the heart of our relationships with customers. We demonstrate trust by respecting and empowering our employees. Trust means doing what we say and acting with integrity. Building trust will help us develop strong future relationships with our stakeholders.

Challenge
We are constantly striving for continual improvement; we are never satisfied. We engage constructively with advocates and critics from within and outside the company. We do this to maintain our competitive edge and deliver consistently outstanding shareholder returns.

Support
We support employees seeking to meet and own challenges. We foster teamworking and knowledge sharing, in conjunction with giving our employees the tools and training they need to do their job.

Financial Highlights – Centrica plc
Turnover up to 25% to £17,931 m.
Operating profit increase of 14% to £1,058 m.
Earnings up to 12% at £714 m.
Adjusted earnings per share 16.8p compared with 15.2p in 2002.

www.luseoenergia.com