The Mersey Partnership

Business Processing Outsourcing in the Liverpool City Region

With Business and Professional Services being one of the fastest-growing sectors in the UK, many companies with customer contact, IT, business processing outsourcing and other shared service functions are seeking locations to accommodate this growth.

An increasing number of these functions are choosing the Liverpool City Region for their investment, with its excellent pool of available, skilled workforce and exceptional cost effectiveness. IBM, Vertex, Avarto Services and others are already in the city, now Unisys with the biggest ever outsourcing agreement in the UK life and pensions market involving capital investment of £30 million by 2008, is investing in Liverpool.

Unisys is a world-wide information technology services and solutions company whose people combine expertise in systems integration, outsourcing, infrastructure, server technology and consulting with precision thinking and relentless execution to help clients, in more than 100 countries, quickly and efficiently achieve competitive advantage.

Unisys is a 'services-led, technology enabled' company, with over 80% of UK revenue generated from services. A major contributor to this is outsourcing, including both ITO (Infrastructure Technology Outsourcing) and BPO (Business Processing Outsourcing). Unisys has an excellent track record in the Business Processing and Managed Services markets and offers its employees an opportunity to work in a high growth, dynamic environment, within a leading edge organisation.

World-wide, Unisys has proven industry experience, which they have gained as a leading services and solutions provider in finance, government, transportation, communications and other markets. As a result, they can perform specific business functions more efficiently than their clients can in-house. As a strategic partner, Unisys work with companies to envision, build and run new technology-enabled processes that translate business strategies into real-world success.

Unisys has key, world-recognised competencies in processing:-

Within the UK, Unisys Insurance Services Limited (UISL), a wholly owned Unisys subsidiary, is increasing process efficiencies to improve administration of more than 4 million insurance policies – making UISL the UK’s largest provider of insurance administration services.

In the biggest ever outsourcing agreement in the UK life and pensions market, Royal & Sun Alliance awarded UISL a 10-year contract to process and administer 2.4 million life and pension policies for Royal & Sun Alliance’s closed UK Life operation.

UISL is committed to investing in training and developing its people and to the future growth of the business in all its key regions with particular focus on development in the Liverpool City Region.

“This deal with Unisys delivers highly competitive and directly variable administration costs for our Life business, at the same time as providing our customers with good quality service in the future” said Peter Hanby, Managing Director of Royal & SunAlliance's UK Life operation.

Over the term of the 10-year agreement, UISL is charged with maintaining the continuity of customer services while improving the operation's capability and efficiency, enhancing business applications and migrating legacy computer systems to open strategic platforms.

Peter Thomas, Vice President and General Manager at UISL said, "Unisys has an excellent track record of providing managed services world-wide that deliver tangible business results to our clients and their customers. We are delighted to have Abbey Life and R&SA UK Life as clients of UISL. We are confident that together we will make the most of the opportunities that exist to develop in a dynamic, global market. As a leading player in the outsourcing arena, we are committed to investing and increasing our current market position."

For more information, on Unisys visit www.unisys.com or contact Sam Bolton on 07808 391183. For more information on investing in the Liverpool City Region visit www.merseyside.org.uk or contact Mark Basnett at The Mersey Partnership on 0151 237 3906

The Investment Team
The Mersey Partnership
Cunard Building
Pier Head
Liverpool
L3 1ET

T: 0151 227 2727
F: 0151 227 2325
E: investment@merseyside.org.uk