GLOBAL BUSINESS PROCESS OUTSOURCING SERVICES

OKS Group Background:

For 18 years OKS Group has been a leading provider of business process outsourcing services to companies in North America and Europe. Headquartered in Philadelphia, OKS has offices in the U.S., London, Toronto and Dusseldorf, with production facilities in the U.S. and India. Specific services include customer interaction (i.e., call centre, CRM) and data interaction (i.e., data capture, web mining, transaction processing).

Benefits of using OKS Group:

We have 18 years experience helping companies outsource all kinds of business processes to India. We can show you how outsourcing your non-core business processes can cut your costs by 40% or more.

The benefits of outsourcing to OKS Group not only include cost effectiveness and time efficiency, but most importantly your ability to focus on core competencies with the comfort and confidence of knowing that critical business processes are being well managed by experienced and trained experts.

We are not simply a labour arbitrage organisation. We are a business that integrates itself with its customers to ensure that we work in partnership, providing solutions that drive down operating costs through improved work processes.

We Help Our Clients Succeed:

• Lower Costs: Offshore pricing saves our clients at least 40% over in-house costs, which can be passed on to their clients.
• Faster Turnaround: Our Rapid Solution Team provides the industry’s fastest turnaround (real-time, minutes, hours, overnight), giving our clients a competitive edge.
• Excellent Quality & Service: Our prestigious ISO 9001:2000 quality certifications and our award-winning service (Deloitte & Touche “Top 50 Fastest Growing Technology Companies”, Call Center Magazine “Top 25 Performers”) combine to insure rock-solid performance, helping clients reach their goals.
• Responsive, Stable and Experienced: Our 18 years in the BPO industry instills confidence and gives our clients strong competitive advantage by using our knowledge and experience to streamline their operations and beat out the competition.
• Skilled Labour: Experts in IT, Accounting, Legal and other professions are hired from one of the world’s largest & least expensive high tech labor pools.
• Full BPO Services: We offer a full suite of ALL business process services, allowing our clients the benefits of a one-stop vendor partnership.
• Multi-Lingual: We have a proven ability to work in languages in addition to English, including German, French, Spanish and others.
• Business Continuity Planning: Our multiple production facilities in the U.S. and India offer built-in redundancy, with ultimate fallback position being the U.S. Our redundant global ability to continue work means that none of our customers will suffer from a loss of work continuity.

OKS Group Services:

Data Interaction Services:

• Data Capture, Enhancement & Conversion
• Web Mining
• Financial Transaction Processing
• Back-Office Clerical Processing
• Business Process Consulting
• Voice Transcription Services

Customer Interaction Services:

• Inbound Calling
• Outbound Calling
• Direct Mail & Direct Marketing
• CRM Services
• Interactive Voice Response

Industries Served:

• Business Information Providers
• E-Publishers
• Financial Data Providers
• Fund Raising / Non-Profit
• Legal Publishers
• Banking & Finance
• Accounting Industry

Conclusions:

• Proven track record of delivering BPO solutions & managing transitions
• Guarantee quick benefits
• Ability to scale up rapidly
• Experienced in all issues involved in outsourcing contracts
• Willing to commit to risk-reward and to negotiate on terms of deal
• Organisational stability
• Global facilities providing multi-location backup redundancy.

OKS Group are a single end-to-end provider; our 18 years experience provides an organisation who can address all of the above, producing the lowest total cost solution, with lowest risk, delivering the highest benefits.