SharpOWL is a leading European provider and a pioneer in the development of PSA solutions. Although Professional Services Automation (PSA) terminology is relatively new SharpOWL has been providing solutions that deliver PSA benefits since 1997 giving it a depth of business knowledge and functional understanding to produce its PSA solution, SharpOWL.

The SharpOWL PSA solution comprises a range of specific modules that combine to provide a solution to manage the entire business lifecycle of an internal or external services organisation. The integrated nature of the SharpOWL modules supports and enhances the flow of real-time information throughout a business collecting detailed transactional data accurately and turning it into business knowledge that can be shared to business benefit.

SharpOWL offers capability in the following areas:

• Managing Resources - SharpOWL understands the value of professional resources and how efficient scheduling and utilisations of their skills drives profitability for services organisations. SharpOWL Resource Manager provides a comprehensive database of employee and contractor skills and competencies together with cost and charge rates. The system provides extensive routines to identify and select resources based on availability and required skills for assignment to projects.
• Managing Time & Expense - SharpOWL Time & Expense Manager provides a simple and efficient Web process for the capture and approval of time and expense transactions. There is no need for complex coding and the system provides for the capture of notes and comment that are visible to users and managers and form the basis of Knowledge Management solutions for SharpOWL.
• Managing Projects - SharpOWL provides the functionality to support best practices for strong financial management of projects. This financial orientation is complemented by full integration with Microsoft Project to synchronise common data and allow creation of SharpOWL budgets from project plans or pass time transactions between the two systems.
• Managing Recovery and Profits -SharpOWL's Billing Manager provides a highly flexible approach to defining how and when charges will be made and presented to a client, whether internal or external. Billing types include time and expense, fixed fee, fixed date, milestone, percent complete, multi-client scenarios, advanced and repeat billing. SharpOWL enables client billing to be managed by client and project owners rather than administrators by allowing the inspection and drilldown of draft bills together with facilities to write up, write down, write off, recalculate or defer individual items on the bill. Intra-Company Billing allows organisations to establish rules for intra- or inter-company billing and accounting where resources work across different offices or clients. SharpOWL also enables eBilling (via the Web) for direct presentation and of invoices to clients with drill down into invoice details to approve or deny the invoice and return with relevant comments.
• 3rd Party Integration - the SharpOWL Integration Manager module provides the means for SharpOWL to be integrated with all the leading financial management solutions including Systems Union, CODA, Microsoft Business Solutions and SAP.

Market Focus

SharpOWL works with mid market and enterprise level service organisations to deliver a proven return on investment through the deployment of PSA as a key platform for driving business efficiency and profitability. It markets to international organisations, with particular reference to project-based businesses in the IT sector, Media, Consulting Engineers, Property Management, Oil and Gas Exploration, Management Consultancy and central Government Agencies.

Any organisation that adopts a client and project centric approach to business and derives its primary income from the provision of professional and consulting services will benefit from deploying the SharpOWL PSA solution.